Oriel Plas Glyn-y-Weddw gathers information from users of this web site both automatically and when they complete online order, enquiry and feedback forms or use any of our automated 'customer service' facilities. When you order, we may need to know your name, email address, delivery address, credit or debit card number, the card's expiry date and the billing address. This allows us to process and fulfill your orders and to notify you of the status of your delivery. We may ask for your home and work telephone numbers as this enables us to contact you urgently if there is a problem with your order. For some deliveries this number may also be given to our couriers. We also routinely monitor the server and database logs and retain, on computer, a complete copy of this information and any associated electronic communications. Details we store about you includes all details provided by yourself as well as all data collected by our server and database logs & the IP & email addresses provided by your Internet Service Provider(s). This information is used to facilitate the smooth and uninterrupted operation of our business, and is also used as one of our key service improvement monitors.